Our policies
The documents JSENSE works to, published in full. Anyone is welcome to read them — families we support, schools and local authorities we work with, and the funders who make the work possible.
Every policy below opens in a new tab, in whatever your device uses to read PDFs, so this list stays where it is behind it. You can save or print the document from there. Each link says what format it is, how many pages it runs to and how large the file is, and carries an arrow to show it opens in a new tab — so you know what you are opening before you open it.
If a PDF is difficult for you to read, we can send any of these in large print, on paper, or as a plain document you can change the size and colour of. Ask by email or over the phone and we will send it out.
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Safeguarding and protection
How we keep children, young people and adults at risk safe, online and in person.
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Children's Safeguarding Policy
How JSENSE keeps children and young people safe: safer recruitment, the management and support of staff and volunteers, running safer activities, and what happens when somebody raises a concern.
Reviewed May 2026
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Adult Safeguarding Policy
How JSENSE protects adults at risk, the forms abuse can take and the steps we follow when a concern is raised. Adapted from a template produced by Salford CVS with the Salford Safeguarding Adults Board.
Reviewed August 2026
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E-Safety Policy
Safe, responsible and professional use of digital technology and online communication by everyone acting for JSENSE, and how that protects the children, families, staff and trustees involved with us.
Reviewed August 2026
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Anti-Bullying Policy
What bullying looks like, how JSENSE works to prevent it among children, young people, staff and trustees, and how we respond when it happens.
Reviewed August 2026
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Supporting Separated or Divorced Parents and Carers
How our SEND advocacy service works with parents and carers who are separated or divorced, staying child-centred and impartial while treating both parents fairly and consistently.
Reviewed April 2026
How the charity is run
How JSENSE handles money, records, complaints and its duties as a registered charity.
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Complaints Policy and Procedure
If something goes wrong we want to hear about it. Who can complain, how to do it, and how JSENSE handles complaints fairly and consistently.
Reviewed August 2026
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Equality, Diversity and Inclusion Policy
Our commitment to equality of opportunity, and how we make sure nobody is discriminated against in the way we plan and deliver our activities.
Reviewed August 2026
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Health and Safety Policy
JSENSE's duty to provide a safe place of work for employees and volunteers, and to protect the health and safety of everyone who takes part in our work.
Reviewed August 2026
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Finance Policy and Procedures
The financial responsibilities of the trustees and staff, and how JSENSE's money is managed and administered in a clear and accountable way.
Reviewed August 2026
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Conflicts of Interest Policy
What a trustee must do when a matter under discussion affects them personally, including declaring the interest and standing back from the decision.
Reviewed August 2026
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Records Retention Policy and Schedule
How long JSENSE keeps each kind of record and why, so that we meet our obligations under data protection law.
Reviewed August 2026
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Social Values Policy
How JSENSE creates social, economic and environmental value in the communities we work in, in line with the Public Services (Social Value) Act 2012.
Reviewed August 2026
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Environment Policy
How JSENSE reduces waste, energy use and travel, and what we ask of staff and the people who use our services.
Reviewed August 2026
Working and volunteering at JSENSE
The policies that apply to our employees, volunteers and trustees.
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Employee Handbook
The rules and arrangements that, together with your statement of employment, form the basis of your contract with JSENSE: probation, supervision, appraisal, leave and more.
Reviewed August 2026
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Staff and Volunteer Code of Conduct
The standards every member of staff and every volunteer agrees to: accountability, integrity, honesty and openness in everything done in JSENSE's name.
Reviewed August 2026
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Trustee Code of Conduct
The standards every JSENSE trustee agrees to on joining the board, and the conduct expected of them in the role.
Reviewed August 2026
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Recruitment and Selection Policy and Procedure
How JSENSE advertises, shortlists and appoints, and the equal opportunities commitments we hold ourselves to when recruiting and promoting.
Reviewed August 2026
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Induction and Training Policy
What new staff and volunteers are given when they join, and the standards they must meet before they work unsupervised with children and young people.
Reviewed August 2026
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Staff Development Policy
The full staff development framework in one document: recruitment, induction, probation, supervision, appraisal, training and exit, with the toolkit that goes with it.
Reviewed August 2026
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Supervision, Appraisal and Review Policy
How line management supervision works at JSENSE, and how staff are appraised and reviewed against their job description.
Reviewed August 2026
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Disciplinary Rules and Grievance Procedure
The procedure that applies to employees who have completed probation, written to make sure people are dealt with fairly and consistently.
Reviewed August 2026
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Maternity and Paternity Policy
Maternity and paternity leave and pay at JSENSE, including the notice you need to give and what happens if you leave your job.
Reviewed August 2026
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Attendance and Absence Policy
Standard hours of attendance, the main types of absence, and how each of them is managed. Does not cover unauthorised absence.
Reviewed August 2026
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Work Experience Policy
How JSENSE arranges work experience placements, and how we make sure they are safe, well supported and genuinely worthwhile.
Reviewed August 2026